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We have divided your most common questions into the following groups or, when you are on a product description page, you can scroll down and click on Ask a New Question.
Climbing Equipment
Whether its questions about where to buy Werner ladders or how to obtain replacement parts, we have answered your most common questions here.


Fall Protection
Whether it is a question about harness or lanyard materials and SRL certifications. We've got answers for you!


Attic Ladders
With a wide variety of materials and styles as well as questions about installation of attic ladders, Werner has provided some of the most common questions right here for you to review.

Racks and Ramps
Which rack or ramp suits your needs? We have a few answers here to help you make the best choice to protect your equipment.


Fire Escape Ladders
When a fire escape ladder is built into the interior of your home, it makes escaping a fire faster and safer than portable ladder alternatives.


Different types of ladders are designed to keep you safe and productive when climbing or standing. Using the wrong style of ladder or simply ignoring the limitations of climbing equipment can result in a fall or serious injury.
Height is referring to the actual ladder height. Extension ladders should be 7 to 10 feet longer than the highest support or contact point, which may be the wall or roof line. The highest standing level is four rungs down from the top. The highest permitted standing level on a stepladder is two steps down from the top.

Reach height is the maximum reach assuming a 5’6” person with a vertical 12” reach.
Ladders are designed to safely hold up to a specific amount of weight. The Werner Performance System defines five different capacities using a color and star rating system. The Duty Rating is defined as the maximum safe load capacity of the ladder. A person’s fully clothed weight plus the weight of any tools and materials that are carried onto the ladder must be less than the load capacity.

Werner offers ladder made from fiberglass and aluminum. Each material has characteristics which make it best for certain applications, or one material may simply fit the personal preferences of the user. For example, if working around electricity users should select fiberglass products due to their non-conductive side rails.